Woman claims compensation after passenger died on her flight and she couldn’t get a second meal

Woman claims compensation after passenger died on her flight and she couldn’t get a second meal

To Gary Leff March 21, 2023

A woman took to social media to rant about British Airways not giving her a refund after another passenger had the audacity to die on her flight, causing her much distress. And since cardiopulmonary resuscitation was performed in the aisle of the aircraft, the flight attendants could not provide the service of a second meal, preferring instead to try to save a life. She wants to know what can she do to get British Airways to cover the pain and suffering she has endured?

On December 21 we returned to London from Jamaica. during the flight, the passenger sitting directly behind us died in the most horrific way, giving us the most traumatic experience during the flight.

The flight itself was delayed by only three hours, which in itself is very frustrating as we were traveling with a total of five children… along with my sister, who is six months pregnant.

Although we were given food vouchers, it was a limited amount that you could almost eat for. In addition, it was very late, which meant that the children and my sister were very tired, frustrated and hungry and disrupted their daily routine.

…About 3 and a half hours before landing in the UK, we were awakened by a noise made by the airline staff and a passenger two rows behind us, saying that the passenger had passed out. Although the airline staff reacted fairly quickly, it was extremely traumatic to watch what was happening. My nephew was moved from his sleeping position to a row ahead of us on my lap so he wouldn’t see what was about to happen (still only three rows before the test).

The passenger, who was losing consciousness, was then placed in the aisle next to us to be resuscitated and try to save her life; the whole experience lasted over an hour. I have never in my life seen anyone shocked or given CPR and never would have expected this to happen on a flight returning home.

…Naturally, in the course of this experience, this meant that flights were stopped, and other than the initial meal, drinks and flying mills were discontinued, so we didn’t get the thorough flying experience we paid for.

… I would like to hear from British Airways what you plan to do to compensate your passengers who had to face this ordeal and what will be done to improve your services in the future, this is in no way acceptable and they should not be normalized or visible under the carpet for the family, who had to go through the audio of all the passengers who had to endure it.

I would like to point out that British Airways would certainly prefer that passengers not die on their flights, but BA does not require compensation from passengers when they do – even when the flight is diverted and they incur additional costs as a result. And their flight attendants no doubt caused a lot of trouble as well.

However, I think it’s good practice for an airline to reach out to their other customers to “check them out” and offer consulting resources, if only as a corporate PR, to avoid being criticized for not doing so.

After all, watching a person die is unpleasant, and it doesn’t leave you. I’ve seen this too many times in my life, from standing at the scene of a car accident with people I care about, to standing next to them in a hospice. I hope we all do our best for each other during times like these.

However, I would not seek compensation from anyone who did not actually cause death. On the contrary, I hope that the airline took care of the body of the deceased and his family first, then their employees, and then the rest of the customers involved.

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