Providence key move for cybersecurity operations

Providence is building a global IT enterprise by hiring thousands of people in Hyderabad, India to support US operations across multiple fronts, including cybersecurity.

“Cybersecurity is a journey, and it’s not a journey that you can really take if you represent the health care system in the United States by simply getting American experts on the problem,” said Adam Zoller, head of health care in Renton, Washington. chief information security officer during an interview for the Becker’s Healthcare podcast. “This problem exists 24 hours a day, seven days a week. Attackers are always after your system, so one thing that has really benefited us at Providence is our investment in global operations.”

A team in India maintains health care cybersecurity hours during US evenings, which has increased staff satisfaction and helped overcome a shortage of cybersecurity professionals. Many organizations have shift evening and night shifts for cybersecurity staff, which can make it difficult to recruit specialists who are in short supply.

“When my shift in the USA sleeps, [the team in India] woke up and they are protecting our network,” Mr. Zoller said. “In the morning they hand over operations to my team in the US, and it’s a constant cycle of global cybersecurity operations. This has worked wonders for us in terms of retention and we have been able to bring in some truly top talent from around the world to work for Providence.”

Mr. Zoller said that if the health care system hired only American cybersecurity experts to constantly oversee the organization, they would quickly burn out. The Global Operating Model helps not only to ensure the safety of operations, but also to achieve the goals of the system for the well-being of employees. Mr. Zoller also believes that AI technologies will play a role in cybersecurity in the future, helping to find vulnerabilities in written code or alerting cybersecurity experts to potential problems.

Sophisticated cybersecurity protection is expensive, but so are the consequences of a ransomware attack. Healthcare systems have lost hundreds of millions of dollars in recent years while operating downtown and recovering from ransomware attacks, and their reputations have also suffered.

“Cybersecurity is a cost center for an organization and you need to strike a balance between putting more money and resources into tackling cybersecurity as a problem area. What are the risks? What is the dollar value of the risks you are deciding for?” Mr. Zoller said. “Every dollar you spend on security is a dollar that you somehow take away from patient care, or take away from innovation, or from debt reduction. in front of technologies or processes.

Mr. Zoller recommended that healthcare systems start thinking about how they can scale up globally, even if they are a regional system, and get support from the executive team to invest in cybersecurity as a risk issue.

“As a systems leader, make sure you talk to your security leaders about how you quantify risk and what is the acceptable level of risk for the organization to operate,” Mr. Zoller said. “As a risk mitigation feature, you can never truly eliminate all cybersecurity risks from your system. You have to feel comfortable taking a certain level of operational risk with cybersecurity.”

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