MaineHealth uses AI to record conversations with patients

MaineHealth’s Portland headquarters is testing the use of Dragon Ambient Experience, a tool for recording and transcribing patient conversations from software and artificial intelligence company Nuance. Bangor Daily News reported March 21.

As part of a four-month pilot program, this tool will be evaluated in 25 doctor’s offices until April. The healthcare system is still evaluating the cost and accuracy of an AI tool.

MaineHealth hopes that this tool will help relieve physician burnout by freeing them from paperwork.

Nuance, owned by Microsoft, recently released Dragon Ambient Experience Express, a version of the software that includes the latest OpenAI GPT-4 model.